Unable to create new users

Incident Report for Avero

Resolved

This incident has been resolved.

Posted Oct 23, 2024 - 00:41 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 22, 2024 - 22:28 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 22, 2024 - 19:26 EDT

Investigating

We are currently investigating an issue which is causing new user creation to fail. When users click the the link in the new user invitation email they are redirected to the Avero login screen instead of the new user creation screen. Our engineering team is investigating and hopes to have a resolution soon.

Posted Oct 22, 2024 - 16:12 EDT

This incident affected: Avero (Avero (Web)).