Avero Delayed Data Loads

Incident Report for Avero

Resolved

This incident has been resolved.

Posted Oct 01, 2025 - 18:15 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 01, 2025 - 17:15 EDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 01, 2025 - 11:55 EDT

Identified

Avero data loading is experiencing delays. Delays are related to our third-party ISP maintenance from 12AM ET - 6AM ET.
We are diligently working on reloading all missed data and expect this to be resolved in a few hours.

Posted Oct 01, 2025 - 11:51 EDT

This incident affected: Data Acquisition and Load (Data Load, Data Acquisition) and Notifications and Email Reports (Flash Reports, Avero Alerts and Notifications, Enhanced Notifications, Emailed Reports).