Delayed POS data from API extractions

Incident Report for Avero

Resolved

This incident has been resolved.

Posted May 20, 2026 - 14:13 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 20, 2026 - 11:38 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 20, 2026 - 10:53 EDT

Update

We are continuing to investigate this issue.

Posted May 20, 2026 - 09:37 EDT

Investigating

We are currently investigating delayed extractions from Toast Api and Infogenesis Api.

Posted May 20, 2026 - 09:18 EDT

This incident affected: Avero (Avero (Web), Avero Mobile (App), Avero Logbook, Data API), Data Acquisition and Load (Data Load, Data Acquisition), and Notifications and Email Reports (Flash Reports, Emailed Reports).