Avero Services Offline

Incident Report for Avero

Postmortem

equinix service desk
866 equinix
Equinix case number: 1-181173289100

Verizon Support
888-212-0139
Verizon case number: 2019010823724

https://averobuzz.slack.com/archives/C40RKCMAT/p1546979152064400

Posted Jan 08, 2019 - 23:46 EST

Resolved

This incident has been resolved.

Posted Jan 08, 2019 - 23:45 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 08, 2019 - 23:37 EST

Update

We are continuing to investigate this issue.

Posted Jan 08, 2019 - 23:37 EST

Update

We are continuing to investigate this issue.

Posted Jan 08, 2019 - 20:22 EST

Update

We are continuing to investigate this issue.

Posted Jan 08, 2019 - 20:00 EST

Investigating

All Avero services are offline

Posted Jan 08, 2019 - 19:59 EST

This incident affected: Avero (Avero (Web), Avero Mobile (App)), Avero FCM (Avero FCM Mobile (App)), Notifications and Email Reports (Flash Reports, Avero Alerts and Notifications, Enhanced Notifications), and Data Acquisition and Load (Data Acquisition).