Emailed Reports Sent with Missing Data

Incident Report for Avero

Resolved

This incident has been resolved.

Posted Apr 02, 2019 - 17:06 EDT

Update

Avero is going to resend report emails that were sent between 7:15am and 1:15pm ET today. This may result in some users receiving duplicate emails.

Posted Apr 02, 2019 - 16:15 EDT

Monitoring

The issue has been fixed and the email report engines have been restarted

Posted Apr 02, 2019 - 13:57 EDT

Identified

We are aware of an issue with emailed reports being sent with missing data points. We have identified the issue and are working on a resolution.

Posted Apr 02, 2019 - 13:15 EDT

This incident affected: Notifications and Email Reports (Flash Reports, Avero Alerts and Notifications, Enhanced Notifications).